New claim

Making a claim

If you wish to send the items by post, please label them with the claims number and send them to the address of the selected branch. A number will be assigned to the claim once it has been submitted via this form.

Filing date of claim	06.12.2025
Invoice, delivery certificate number	Required field - document
Postcode
Redeeming a claim at a SIKO KOUPELNY branch	Mandatory field - destination branch
Address of the supplying branch
Complainant's address
Name and surname of the complainant	Required field - name
Street
City
Postcode
Product location (address)	at the address of the complainant
Product location (name)
Product location (address)
Product location (city)
Product location (postcode)
Contact phone number of the complainant	Required - phone of the complainant
Contact e-mail of the complainant	neplatné znaky v e-mailu Required - e-mail
Product code	Load from invoice Mandatory field - product code
Values from the production label
	Upload
To resolve a claim, you must provide the values from the production label, fill them in or attach a photo of them.
Name of item/s
Categories
Number of claimed item/s	Required field - number of items
Type of defect	Mandatory field - type of defect
Exact description of the defect	Mandatory - description of defect
Physical location of item/s during time of claim filing	Mandatory - location of items
Request for resolution	Required field - resolution request
Attachments	Upload
Notes for the customer
Privacy Statement: By registering in the claims system, you grant your consent to SIKO KOUPELNY a.s., with registered office at Skorkovská 1310, 19800 Prague 9, Company ID No: 26065801, registered in the public register kept at the Municipal Court in Prague, Section B, Insert 9124, (hereinafter referred to as the "Administrator"), to process the following personal data in accordance with Act No. 110/2019 Sb., on the Protection of Personal Data (hereinafter referred to as the "Personal Data Protection Act") and Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as the "consent"): name, surname, address, telephone, email The above personal data will be processed by the Administrator for the purpose of the claims procedure for a period of 3 years. You give your express consent to the above processing. Consent can be withdrawn at any time, for example by sending an e-mail or letter to the contact details of the company. The customer's personal data is processed both automatically and manually and may be made available to the Administrator's employees if necessary for the performance of their work duties, as well as to processors with whom the Controller has concluded a contract for the processing of personal data, to the Controller's companies and, where applicable, to other persons in accordance with applicable law. For more detailed information, see the terms and conditions at www.siko.cz.

Create a new claim

Making a claim